Return/Refund Conditions
1. Items received within 14 days.
2. Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.
3. We do not accept returned items that are sent back by you directly without checking with us first.
4. You are responsible for return shipping charges.
5. The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).
Quality problems (ripped, incomplete, shriveled, etc.) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking. Please do not throw the lens and lens packages before your problem is solved.
Return/Refund Process
1. Please email us
contact@mail.coleyes.com first, and we will write back to you as soon as possible. Please tell us the details of your order in the email: your name, order number, and reason.
2. Place the items in the original packing.
Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.
3. Drop off your package at your carrier.
Please provide tracking number and website for tracking the logistic info after you return the parcel to us.
4. We receive your return package.
Once your return is received and inspected, we will email you that we have received your returned item. We will check the parcel whether in good condition or not once and notify you of the approval or rejection of your refund.
Special Case
If you mistakenly order the wrong prescription or wrong color, and you want a replacement, you will need to return the product to us, and we will resend it to you, please note we will charge $16.99 for shipping.
1. If you don't like the product for personal reasons, and it has been open, you need to cut the lens in half (refer to the picture) and contact us within 14 days, we will refund the money to the shopping card in your account. You can check your balance at any time by logging into your account. More than 14 days, we cannot refund.
2. If you don't like the products, and it has been open, you can exchange it for a different pair, you only pay $10 shipping. No need to return the unlike one. (Note: only one pair can be exchanged)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
contact@mail.coleyes.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at
contact@mail.coleyes.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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