Coleyes Shipping FAQ

1. Do you ship to my country?

We ship worldwide except for the following countries due to restrictions:
Algeria, Brazil, Bermuda, Cuba, Egypt, Guadeloupe, Iran, Latvia, Nicaragua, South Africa, Sudan, Syria, Slovakia.

2. What are the shipping costs?

Free Shipping: Orders over US$35.
Standard Shipping: US$8.99 for orders below US$35.

3. How long will delivery take?

Total Delivery Time = Processing Time + Shipping Time

Processing Time: 1–2 business days (may extend to 48–72 hours during holidays).
Shipping Time (estimated after dispatch):
- United States: 9–15 days (Default), 6–9 days (Advanced Shipping $7.99–$10.99).
- United Kingdom: 6–9 days.
- Canada: 9–15 days.
- Germany/Italy: 7–10 days.
- France: 5–9 days.
- Spain: 8–10 days.
- Australia: 8–15 days.
- Israel: 10–15 days.
- Non-European countries: 15–20 days.

Note: Delivery time depends on factors like customs, weather, and destination country.

If your package hasn’t arrived for an extended time, please contact us immediately for assistance.

4. Do I need to pay taxes?

Customs policies vary by country. Customers are responsible for any import duties or taxes. Please check with your local customs office for details.

5. How can I track my order?

After shipment, we’ll email you a tracking link (via track.4px.com).
Tracking updates may take 1–2 business days. If no update appears within 72 hours, please contact us at contact@mail.coleyes.com.

6. What if my package doesn’t arrive?

If your package hasn’t arrived after 60 days, contact us at contact@mail.coleyes.com for a replacement or full refund.

7. What if I entered the wrong address?

Please contact us within 2 hours of placing your order to make corrections.
Email us at contact@mail.coleyes.com.