Shipping Information

1. Does Coleyes ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

  • Bermuda
  • South Africa
  • Egypt
  • Cuba
  • Iran
  • Sudan
  • Syria

     

    2. How much does shipping cost?

    You can enjoy free shipping on orders over US$30. Otherwise, it costs US$8.99. 

    If you need express shipping, you could choose it at checkout, which costs US$15.99.

    PS. We have free shipping site-wide promotions during sale season. Stay tuned!

    3. How long will it take for my order to arrive?

    Total delivery time = processing time + shipping time

    (not including customs delays, weekends, holidays and any unforeseen circumstances) 

    1. Korean Warehouse:

    Processing Time: 1 business days

    Standard Shipping Time: 7-20 business days

    Express Shipping Time: 6-8 business days

    2. U.S Warehouse:(Only Ship to U.S.)

    Processing Time: 1 business days

    Premium Shipping Time: 3-7 business days

    Express Shipping Time: 1-3 business days

    PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

    Note: These shipping times are only for your reference.

    4. How can I track my order?

    Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

    5. What if the package doesn’t arrive?

    If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.coleyes.com. We’ll either resent a new one to you or give you a full refund.

     

    6. Shipping Warehouse

    The parcel will be dispatched from 2 places:

    1. Korean Warehouse.

    2. U.S Warehouse.

    Within 48 hours after the orders are placed, if products of your order from 2 warehouses, we'll split the products and ship them from 2 different warehouses. We'll provide you with 2 tracking numbers.