1. Does Coleyes ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
- South Africa
2. How much does shipping cost?
You can enjoy free shipping on orders over US$29.99, Otherwise, it costs US$8.99.
For [US Warehouse] products, you can enjoy free shipping on orders over 2 pairs. Otherwise, it costs US$8.99.
PS. We have free shipping site-wide promotions during sale season. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Processing Time: 1-3 business days (Usually within 24h, and it will be delayed to within 48-72h during the certain holiday.)
Standard Shipping Time: 7-20 business days
[U.S. warehouse] Order: 3-5 business days
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
Note: These shipping times are only for your reference.
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
Remind: If you can not track your order after 72h, please contact us at email@example.com.
5. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at firstname.lastname@example.org. We’ll either resent a new one to you or give you a full refund.