FAQs

PAYMENT

1. What payment methods are accepted?

3. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

4. Can I cancel or change my order?

If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

SHIPPING

1. Does Coleyes ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

2. How much does shipping cost?

You can enjoy free shipping on orders over US$29.99, Otherwise, it costs US$8.99. 
For [US Warehouse] products, you can enjoy free shipping on orders over 2 pairs. Otherwise, it costs US$8.99.

PS. We have free shipping site-wide promotions during sale season. Stay tuned!

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 1-3 business days (Usually within 24h, and it will be delayed to within 48-72h during the certain holiday.)

Standard Shipping Time: 7-20 business days

[U.S. warehouse] Order: 3-5 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

Remind: If you can not track your order after 72h, please contact us at contact@mail.coleyes.com.

5. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.coleyes.com. We’ll either resent a new one to you or give you a full refund.