1. Before purchase, please double check you've selected correct prescription. Please choose 0.00 if your vision is perfect.
2. Currently unable to order left and right prescriptions separately. If your left and right eye prescriptions are different, please select 2 pairs of the same color.
3. Very important to provide accurate phone number and email address when entering details. We'll send order confirmation and contact you by email if items out of stock.
4. We strive to ship your order within 24-48 hours. If it takes longer than 48 hours, kindly check your email for any restock notifications or delays from us. Apologies, low inventory may postpone shipments.
Thank you for choosing us. We hope you have a pleasant shopping experience!
We’re sorry for any inconvenience and are working to expand our reach.
Note: Delivery time depends on factors like customs, weather, and destination country.
If your package hasn’t arrived for an extended time, please contact us immediately for assistance.
Absolutely safe. Coleyes contacts have been certified by the FDA, CE, and international ISO 13485 certification. Product quality has always been our top priority, so you can wear Coleyes's contact lenses with complete confidence.
2. Is the higher the water content of the lens, the better?
When wearing contact lenses for a long time, the moisture of the lens itself will be lost due to evaporation, but the contact lens itself does not produce water. At this time, the lens will absorb tears to maintain the original moisture content. Therefore, the lower the water content, the less chance of dry eyes.
The water content of Coleyes lenses is 40%, which is considered as low water content lenses.
Remind: If your eyes are dry, or you live in a dry environment or area, it is not recommended to wear high water content contact lenses.
3. What's the material of Coleyes's lenses?
The main material of Coleyes lenses is Hema + NVP, which belong to non-ionic material.
The non-ionic material is the addition of NVP ingredients, so that the lens becomes very light, thin and soft, and is not easy to produce protein precipitation. This is a non-ionic material.
Non-ionic material lenses are suitable for people with sensitive eyes and strong foreign body sensation.
4. Why the lens color different from that on website?
Lenses may vary in color and look different due to variables such as light, camera lens filters, surrounding color, original eye color/eye shape/makeup. These situations are acceptable.
5. Does Coleyes's lenses come with prescription?
Yes, Coleyes Prescription Contacts offer a range of prescriptions from 0.00 to -8.00. If you have normal eyesight or simply want them for decoration, please select 0.00 for normal eyesight. We do not offer products for astigmatism (CYL) or farsightedness with + number. All prescriptions available are for nearsightedness with - numbers (SPH).
Please kindly check our prescription verification page and consult your eye doctor before purchasing.
6. Can I choose different power in one pair/box?
Sorry, we do not sell two different Prescription in one box at the moment. We don't accept any order leave note to change prescription.
If you need two different Prescription, pls order two boxes accordingly.
7. Do your products have astigmatism?
No. Coleyes's products are currently only suitable for customers who need non prescription(0.00) and prescriptions(-1.00 to -8.00). For the safty of your eyes, if you need lenses with astigmatism, please consult a professional optometrist or your ophthalmologist.
8. Does Coleyes have farsighted lenses?
No, Coleyes doesn't provide farsighted lenses for now. Please kindly check your prescription before purchasing.
4. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
5. Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us at contact@mail.coleyes.com within 2 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
6. How to get discount or use code?
Coleyes website uses automatic discounts, no discount codes required.
Just need to add the required quantity to your cart, then click [ADD TO CART], then the discount will be deducted automatically.
7. What's Buy X Get Y?
For [Buy X Get Y Free], means when you add (X+Y) Pairs to the Cart, Y Pairs is Free. For example, [Buy 2 Get 2 Free] means there are 4 pairs in your cart, and you only need to pay for 2 pairs.
Note: Delivery time depends on factors like customs, weather, and destination country.
If your package hasn’t arrived for an extended time, please contact us immediately for assistance.
If you have any questions or comments, please let us know in one of the following ways, we'll get back to you within 24-72 hours. Our Customer Care Team is available to answer your questions from : Mon-Fri 10am-7pm (UTC+8)
* If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
* If you would like to cancel or make change to your order, please contact us at contact@mail.coleyes.com within 2 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
Note: If you inquire about your order, please do not forget to include your order number.
Please contact us in following ways:
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